Unfortunately many marketing initiatives by small businesses fail. Most small business owners have not been trained in how to market a small business and are unlikely to have a specialist marketer in-house. Often a small business will originate from the business owner’s passion and skill at what they do – they are at the heart of their small business. So why do marketing activities fail so often for small businesses? It is because over 95% of small business owners will select one of three marketing approaches, “copy-cat advertising”, “forever advertising”, and “do nothing”, that unfortunately do not deliver to expectations.
One form of small business marketing that is very prevalent is the Copy Cat method of advertising. This mimics what another company is doing and typically copies their ads. The end result is normally no significant return on the marketing dollars spent because there are fifty messages out in the market place all very similar.
Another form of small business marketing is to start doing one type of advertising and then stick with it forever. This can be Yellow Pages, or advertising in a local paper or just about any form of advertising. The common theme with this type of marketing is the business outcome which is that usually the business hasn’t experienced any real growth for many years.
The final form of popular small business marketing that is doomed to failure is the “do nothing” approach. With this approach the business owner typically believes that their product or service and how they do things will speak for themselves – it doesn’t.
At the core of the small business marketing problem is that most small business owners don’t clearly understand why you do marketing. In a nutshell marketing is about “the things that you do that allow people to get to know you, like you and trust you.” After all if you are going to buy a product or a service from someone yourself wouldn’t you rather buy it from someone you know, like and trust?
The first step to fixing your marketing in your small business is to be clear on who your ideal customer is and to be as specific as possible. If they are a business: where are there premises? how many employees do they have? what is their annual turnover? what are the key attributes of the business owner? what problems do they need help solving? what else can you say about them? If you are not sure how to identify your ideal customers then start with describing one or two of the best customers that you currently have.
The next step of identifying the “irresistible offer” for your ideal customer, is about what you can offer them that will make them want to rush out and become a customer. This “irresistible offer” can define you in the eyes of your customers above your competitors. Consider the promise that Dominoes Pizza’s made in the past that blew their competition out of the water: “Pizza hot and fresh to your door in 30 minutes or less or its free.” Dominoes Pizzas understood that their ideal client would find this offer irresistible, as their customers wanted hot pizza delivered right now to them guaranteed.
The third step in fixing your marketing is to find the best way to communicate your Irresistible Offer to your ideal customers so that they get to know you, like you and trust you. The best way to do this is to get testimonials from people just like your ideal customers who already love what you do. Combine this with some detailed case studies and your amazing offer and you can start to send or hand out packs to prospective new customers that will build their awareness of you and help you build likeability and trust. Follow this up personally and you are well on your way to having new customers each and every day.
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categories: marketing, small business marketing, sales and marketing, small business sales and marketing, small business consulting, professional business services, small business, medium-sized businesses


